Terms and Conditions - Endoftenancy Cleaning
Welcome to Endoftenancy Cleaning. Please carefully read the following Terms and Conditions before using our services. By engaging with us, you agree to comply with and be bound by these terms.
Service Agreement
Endoftenancy Cleaning provides professional cleaning services tailored to meet the needs of our clients. Our services include residential and commercial cleaning, specialized deep cleaning, and move-in/move-out cleaning.
Booking and Scheduling
- Reservation: Services can be booked through our online platform or by contacting our customer service team.
- Scheduling: We offer flexible scheduling options to accommodate our clients' needs. Please provide at least 24 hours' notice for any changes or cancellations.
- Confirmation: Upon booking, a confirmation email or message will be sent to ensure all details are correct.
Payment Terms
Payment for services rendered by Endoftenancy Cleaning is expected upon completion of the cleaning service. We accept various payment methods, including credit/debit cards, online payments, and checks.
Pricing and Fees
- Transparent Pricing: All services are priced transparently with no hidden fees.
- Additional Services: Any additional services requested beyond the standard package may incur extra charges.
- Taxes: Applicable taxes will be added to the total invoice amount.
Cancellation Policy
We understand that plans can change. Our cancellation policy is designed to provide flexibility while ensuring fairness to both parties.
Notice Period
- Standard Cancellation: Cancellations made at least 24 hours before the scheduled service are fully refundable.
- Late Cancellation: Cancellations made less than 24 hours before the service may incur a cancellation fee.
- No-Show: Failure to be present for the scheduled service without prior notice may result in a no-show fee.
Client Responsibilities
To ensure the highest quality of service, we ask our clients to adhere to the following responsibilities:
- Access: Provide clear access to the property at the scheduled time.
- Valuables: Secure or remove any valuables to prevent loss or damage.
- Pets: Ensure pets are secured during the cleaning process to ensure their safety and the safety of our staff.
Our Responsibilities
Endoftenancy Cleaning is committed to delivering exceptional cleaning services. Our responsibilities include:
- Quality Service: Providing thorough and efficient cleaning services as per the agreed-upon standards.
- Professional Staff: Employing trained and experienced cleaning professionals.
- Equipment and Supplies: Using high-quality cleaning equipment and eco-friendly products.
Liability
While we take all necessary precautions, Endoftenancy Cleaning is not liable for pre-existing damages or issues within the property. We recommend that clients report any damages immediately upon completion of the service.
Privacy Policy
Your privacy is important to us. Endoftenancy Cleaning ensures that all personal information provided is kept confidential and is used solely for the purpose of delivering our services.
Data Protection
- Information Collection: We collect only the information necessary to provide our services effectively.
- Data Usage: Personal data is used to manage bookings, communicate with clients, and improve our services.
- Data Security: We implement robust security measures to protect your information from unauthorized access.
Termination of Services
Endoftenancy Cleaning reserves the right to terminate services under the following circumstances:
- Violation of Terms: Failure to comply with these Terms and Conditions.
- Unreasonable Behavior: Any behavior deemed hostile or disruptive to our staff.
- Non-Payment: Failure to make timely payments for services rendered.
Notice of Termination
Clients will be notified in advance of any termination, and any outstanding payments must be settled promptly.
Dispute Resolution
In the event of any disputes, both parties agree to seek resolution through mutual discussion. If a resolution cannot be reached, the matter may be referred to mediation or arbitration as deemed appropriate.
Governing Law
These Terms and Conditions are governed by the laws of the jurisdiction in which Endoftenancy Cleaning operates.
Amendments to Terms
Endoftenancy Cleaning reserves the right to amend these Terms and Conditions at any time. Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.
Effective Date
All amendments become effective upon their publication on our platform unless specified otherwise.
Acceptance of Terms
By engaging with Endoftenancy Cleaning's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Thank you for choosing Endoftenancy Cleaning. We look forward to providing you with exceptional cleaning services.
